Shipping & Returns
Our Shipping Policy
At Headway Custom Designs, we offer both custom-made products and select in-stock merchandise. Because these products are handled differently, our shipping and return policies vary depending on the type of order.
Custom Orders
Custom orders include decorated apparel, embroidered items, signs, decals, promotional products, and any item produced specifically for your order.
Returns & Exchanges
Because custom products are made specifically for you, all custom sales are final. We do not accept returns or exchanges due to:
-
Incorrect size selection
-
Change of mind
-
Color preference
-
Design approval after production
If your order arrives damaged, defective, or incorrect due to our error, please contact us within 7 days of receiving your order. We'll work quickly to make it right.
Shipping
Custom orders ship once production is complete. Shipping times shown at checkout are estimates provided by the carrier and do not include production time.
Customers are responsible for providing an accurate shipping address. Headway Custom Designs is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier after an order has been shipped.
Local pickup is available for eligible orders.
In-Stock Products
In-stock products are items that have already been produced and are available for immediate purchase.
Returns & Exchanges
Unused, unworn in-stock merchandise may be returned within 30 days of delivery or pickup.
Items must be returned in their original condition with all original tags and packaging. Shipping charges are non-refundable unless the return is the result of our error.
Refunds will be issued to the original payment method after the returned item has been inspected.
Shipping
Most in-stock orders ship within 5-7 business days unless otherwise noted.
Order Issues
Please inspect your order upon arrival.
If your order is missing items, damaged during shipping, or produced incorrectly, contact us within 7 days so we can review the issue and determine the appropriate resolution.
​
If you have any questions regarding your order, shipping, or returns, we're happy to help. Please contact us before placing your order if you have any concerns about sizing, customization, or production timelines.